Informations de livraison
Refunds
Once your return is received
and inspected, we will send you an email to notify you that we have received
your returned item. We will also notify you of the approval or rejection of
your refund.
If you are approved, then your refund will
be processed, and a credit will automatically be applied to your credit card or
original method of payment, within a certain amount of days.
|
Payment method used to
make your nanami.com purchase |
If nanami receives your
unopened item within 14 days of purchase, the
purchase price will be refunded to: |
|
Credit or debit card |
Your credit or debit card used to make
the purchase. |
|
PayPal |
Your PayPal accounts. |
|
Nanami gift card or Nanami online
store credit |
You will receive an online store credit
which may be redeemed at Nanami.ca |
Late or missing refunds
If you have not received a
refund yet, first check your bank account again, then contact your credit card company, it
may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is
posted.
If you’ve done all of this and you still have not received your refund yet,
please contact us at service@nanami.ca.
Sale items
Only regular priced items may
be refunded,
unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If
you need to exchange it for the same item, send us an email at service@nanami.ca. To exchange your product, you should contact us at service@nanami.ca, indicate on subject line ‘Exchange’, and briefly
explain the reason for the exchange.
You will be responsible for paying for your own shipping
costs for exchanging your item. Shipping costs are non-refundable. If you
receive a refund, the cost of return shipping will be deducted from your
refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Returns to Store Locations
Visit any free-standing nanami stores to
return an item purchased from nanami.ca within 14 days of purchase. Please
bring your nanami.ca original packing slip and proof of purchase with you, as
well as the debit, credit card or PayPal account information you used to place
your order.